EP 116 – Conflict Resolution for Parents and Professionals with Lorraine Segal

Parents and Professionals…  this one is for you!!

There are times when one must deal with conflicts in the home or in the workplace.  It is common for a parent and a child to spar over homework and other chores.  These incidents do not have to become major confrontations if the parents have the tools and techniques to mollify and improve the situations by making the child an ally in the process.

Our guest, Lorraine Segal, M.A. is a Conflict Management and Communication Consultant, Coach and Trainer.  Through her business www.conflictremedy.com she works with leaders and others at corporations and non-profits as well as colleges, and government agencies to promote harmonious and productive workplaces.

She is the curriculum designer and lead teacher for the Conflict Management professional development certificate program at Sonoma State University in California.

She was recently named one of the top 30 Conflict Resolution experts to follow on Linkedin.  She is a contributing author to the book – Stand Up, Speak Out Against Workplace Bullying,. and is a featured blogger at Mediate.com.   Learn more at www.conflictremedy.com

Some of the talking points in this conversation:

  1. Tell us about your business, Conflict Remedy. What do you do and who are your ideal clients?
  2. What do people need to understand about conflict? and how do you help managers, CEOs, and organizations in general manage conflict?
  3. You created a program and teach conflict management to professionals through Sonoma State University. What are the most important concepts you want your students to understand?
  4. When someone has to have a difficult conversation that they’d really rather avoid, what do you  suggest they do?
  5. How can people give and receive feedback that is effective? What can you do with negative or vague feedback to make it useful and not take it personally?